Windham COVID-19 Community Updates

Windham COVID-19 Community Updates

Windham Mountain, Windham, NY (August 27, 2020) -

Windham Mountain Community Update

 

Greetings from Windham Mountain,

It never fails that a couple of cooler nights near the end of August prompt some of our fun-loving friends to joke, “are you making snow tonight”?  If nothing else, it reminds us that winter is not far away.  We are deep into winter planning and preparation in a Covid-19 world, so I thought you would appreciate an update.

As summer winds down, the golf course and mountain bike park are in great shape and have both been busy.  Sky rides have proven very popular this summer and many hikers have enjoyed the peak-to-peak trail at the top of the mountain.  Mulligans deck is one of the nicest places in town to enjoy a great outdoor lunch or dinner and the sunsets are spectacular.  Thanks to all who have stopped by and kept us somewhat sane.  It is nice to see more people than usual living in Windham over the summer months.

We have learned a lot about distancing and pandemic protocols that will be helpful going forward.  We are doing everything we can now to ensure that we can all participate in the activities we love this winter.  At this time we are optimistic that skiing and riding will happen but many aspects of operating the ski area will be different.  The overarching goal for the season is to operate daily, safely and without disruption, but it’s going to take all of us doing our part to make that happen.

The ski industry is great about sharing best practices and is working closely together this summer.  We also stay in close contact with state and regional authorities as things continues to evolve.

New York State guidelines will likely limit indoor capacity and require mandatory mask usage in all indoor spaces.  Significant changes are planned for internal operations in food & beverage, the ski shop, rentals, lessons, seasonal lockers, restrooms, the spa and others.  Expect to see reservations required for restaurants, food to-go from Mountain Express, food trucks, tents, heaters and outdoor heated benches to allow for more usable outdoor space.  We’re also likely to encourage guests to “boot up” at their vehicles because of indoor capacity restrictions.

On the mountain, as much skiing and riding as possible will be available with significant upgrades to the snowmaking system.  At this point, we do not expect limits on season pass usage or midweek, non-holiday visitation.  That said, season pass quantities may be limited depending on the amount sold through the October 12 pricing deadline.  The number of day tickets sold may have to be limited over key weekend and holiday periods.

As a reminder to those who have purchased a season pass (or are considering a pass purchase) and are uncomfortable about the upcoming season for any reason, a rollover option is available that allows you to push your pass purchase to the 21/22 winter season if you contact us between September 1 and December 10, 2020.

Again, our goal is to offer winter recreation that we all love.  We ask for your patience, flexibility, and understanding as we adapt operations with the health and safety of the Windham Mountain community in mind.  We will keep you posted and look forward to seeing you soon.

Chip Seamans
President and General Manager

Previous Update - August 6, 2020
IF YOU ARE TRAVELING TO WINDHAM MOUNTAIN FROM OUTSIDE OF NEW YORK, PLEASE READ THIS IMPORTANT GUIDANCE BEFORE YOUR VISIT: In response to increased rates of COVID-19 transmission in certain states within the United States, and to protect New York’s successful containment of COVID-19, the State has joined with New Jersey and Connecticut in jointly issuing a travel advisory for anyone returning from travel to states that have a significant degree of community-wide spread of COVID-19.  Please read the guidance carefully and check regularly, as this guidance is subject to frequent update and change.  Out of State guests must complete a traveler health form prior to arrival. [mandatory quarantine guidance] [traveler health form]
Previous Update: (June 6, 2020)

The Windham Mountain Bike Park and Scenic Skyride are scheduled to open on Saturday, June 20, 2020 with significant operational changes for employees and guests.  Please read all of the operational changes here. 

Lodging operations are re-opening with enhanced safety protocols.  Please see Windham's update for lodging guests here.

The Winwood pool will also be opening on Saturday, June 13, 2020 with capacity restrictions and enhanced safety protocols.  As a reminder, use of the pool is available for members (and member guests per our policy) as well as lodging guests.

Previous Update: June 5, 2020

Mulligan's Pub is now open 7 days a week for outdoor patio dining, takeout and delivery.  Hours of operation are 11am to 7pm Sunday through Thursday and 11am to 9pm Friday and Saturday.  Join us for a fantastic outdoor dining setting at the Windham Country Club.  Work continues at the Bike Park and we remain hopeful for an opening of the park later in June.

Previous Update: May 14, 2020


Our Hearts are with the Windham Mountain Community

Windham Mountain continues to adapt operations and move forward in light of the unprecedented challenges facing our guests and community. Currently, the Windham Country Club is open with modified operations 7-days a week.  Additionally, Mulligan’s Pub at the golf course is providing takeout and delivery service Thursdays through Sundays through May 23rd.  Beginning on May 24, 2020, Mulligan's will operate Monday through Wednesday 11am to 4pm and Thursday through Sunday from 11am to 7pm. We have made the difficult decision to push back the opening of the Bike Park and Scenic Skyride beyond Memorial Day Weekend.  We will update you when a firm opening date has been established. The Winwood Inn is accepting lodging reservations in our condominiums for stays beginning on June 12, 2020. We are also looking at options for the Winwood pool and hope to have additional information in the coming weeks.

Mountain biking

Trail work continues on the mountain and the operations team is working to establish an operating plan to allow for new social distancing and safety measures in accordance with NY State phased re-opening guidance. We will not be opening for Memorial Day weekend and will provide updated information as soon as it becomes available. We thank you for your patience and understanding.

On-line tee times

We’ve rolled out online golf tee time bookings to provide a contactless method of reservation and payment.  You can now check availability, book, and pay for tee times all from your computer or mobile device. Once you book online all you have to do is show up ready to play.

Dining Options at Mulligan’s Pub

Through May 23, 2020 Mulligan’s is open Thursday through Sunday from 11am to 7pm for takeout and delivery. Beginning on May 24th, the Pub will operate Monday through Wednesday from 11am to 4pm and Thursday through Sunday from 11am to 7pm. A new BBQ night debuts on Thursdays with a different BBQ entrée as well as sides at a great value. Please keep an eye on our Facebook Page each week for an update on that Thursday’s BBQ Special. In addition to delicious barbecue every Thursday, the perennially popular Prime Rib Friday is back on the menu! Featuring a thick, juicy cut of prime rib served with a baked potato, a fresh steamed vegetable, and our featured homemade dessert of the week for $25.00, the prime rib dinner is not a meal that should be missed.

Need a Hand with your Mountain Home?

Did you know that our home services team can provide a long list of custom home maintenance services?  From landscaping to cleanup and re-modeling to pest control, we have you covered.  Contact our team today and visit the website for a full list of our many services available.

 

Previous update May 6, 2020

The Windham Country Club is open with modified operations - please see our golf page for detailsMulligan's Pub is open for takeout and delivery service Thursdays through Sundays until further notice. Please see details and menu here.

We continue to work towards additional resort openings for mountain biking, lodging and special events - subject to NY State guidance.  We will update this page with additional information as it becomes available.

We have made the difficult decision to postpone Keg, Rattle and Roll - our beer, wine and music festival, until summer 2021.

The Windham Mountain biking trail crew and staff continue to maintain and prepare downhill trails for a 2020 opening.  Due to the ongoing Covid-19 pandemic, no firm date for opening has been announced at this time. Our operational calendar below will be updated as soon as we have additional information. We are currently selling season passes for this summer and will provide additional operational updates as they become available.

 

Previous Update April 17, 2020

SEASON PASSES, PROGRAMS AND NEW PAYMENT OPTIONS

We miss you and hope you and your family are safe and well.  Now more than ever we are looking forward to seeing you next winter.  We know you have more important things on your mind right now, so we have added options to defer payment and provide some comfort to committing to a purchase for the future.

APRIL 30 DEADLINE, PAYMENT PLAN AND ROLLOVER CREDIT OPTION

The deadline for the best available rates on Windham season passes, programs and add-ons like 3500 Club lockers has been extended to April 30, 2020.  Additionally, we have added a down payment plan to allow for an extended payment option.  This allows you to lock in our best rates through April 30th for $99 per pass, program or add-on product purchased, with the balance charged to your credit card on August 31, 2020.

Windham Mountain is planning to be open for winter 2020/21.  However, we understand you may have concerns with so many unknowns in the future.  If you contact us between September 1st and December 10th, 2020, we will defer your unused 2020/21 purchase as a credit to winter 2021/22.

THE NEW WINDHAM ULTRA PASS HEADLINES AN EXPANDED PRODUCT LINEUP

We’re excited to combine the benefits of an unlimited Windham Mountain season pass (which is also still available as the Double Diamond pass option) with an Ikon Base Pass for 2020/21.  The new Windham Ultra Pass offers access to nearly 40 additional resorts while giving passholders a full slate of benefits at Windham Mountain.  Compare the full lineup of passes on the website and be sure to lock in the best available rates on seasonal youth, racing and adult program options.

DON’T FORGET PASS PROTECTION

We recommend you consider Pass Protection with your purchase.  Guard against the unforeseen with this low-cost option that provides peace of mind for things like injury and job relocation.

PURCHASE OPTIONS:

We strongly encourage on-line purchases.  If you have questions or wish to purchase over the phone, please call 518-734-4300 x1100 for our ticketing office.  Alternatively, please email tickets@windhammountain.com with questions and/or contact information and a team member will respond with help or to process a purchase.

Remember to save your RFID cards from last year. If you’re an existing passholder, cards can be re-activated for added convenience.

CLICK HERE FOR PURCHASE OPTIONS:

Previous Update April 3, 2020

Goggles for Medical Professionals Update:

We have now shipped 285 pair of goggles to hospitals, primarily in New York, to help our medical professionals in need of PPE. Our communities contribution has been much more significant than that number reflects. Many members of this great community gathered and shipped goggles to hospitals in need.  The response has been truly incredible. As of this morning, there are 16 hospitals in New York alone that have requested assistance, and all of them have had their requested goggle needs fulfilled. Since Monday, over 4,700 goggles have gone to New York hospitals in need. Overall, we will continue to leave the dropbox out and ship any goggles collected to hospitals around the country in need, with a primary focus on New York and the tri-state region.  We will continue to monitor the gogglesfordocs.com website to see where the greatest need is. In just four days, the ski community as a whole was able to send as of this morning over 9,300 pairs of goggles as a result of this completely grassroots movement. There is no doubt that our communities contribution helped our brave medical professionals save patients lives. Thank you so much for your support.

Previous update - March 31, 2020

The goggle drive is off to an incredible start. Between your donations, the mountain’s donations, and scouring lost and found, we are set to send over 200 pairs of goggles  to NYC hospitals. This is a picture of what we were able to collect today as they all dry from being washed and sanitized. We will continue to accept goggle donations at the drop box and send daily to hospitals in need of PPE. Anything helps. We can make a difference in saving lives!! If you can help but are not in the area, please go to gogglesfordocs.com to find out which hospitals need help and their shipping details. Thank you for your continued support.

Wishing your family continued safety and health,

Windham Mountain

 

WINDHAM GOGGLE DRIVE!

SKIERS AND RIDERS, WE CAN HELP OUR FIRST RESPONDERS AND MEDICAL PROFESSIONALS

Our NYC medical professionals need goggles for temporary PPE until more supplies arrive and we can help.  We are collecting goggles and delivering them to NYC hospitals. If you have goggles you can spare, please drop them in the bin and help our brave medical professionals fighting to save lives.  We will check the bin at least once a day and get anything donated sent to NYC hospitals right away.

 

If you’re not in the Windham area and can help by donating goggles, here are three hospitals currently accepting goggles for donations and the addresses they are requesting donations to be sent to:

Mt. Sinai/St. Lukes West Department of Emergency Medicine

Felipe Serrano
161 W 61st St. Apt. 12C
New York, NY 10023

Elmhurst Hospital Emergency Department

Christine Francione
79-01 Broadway, B1-27
Elmhurst, NY 11373

St. Francis Hospital MICU 2

Lori Brush
100 Port Washington Ave.
Roslyn, NY 11576

 

Previous Updates:

Windham Mountain Community Update
3/20/20
Like all of you, the team at Windham Mountain continues to monitor the Covid-19 pandemic with wide-ranging emotions.  Many of us are working from home to take care of essential business and plans are changing rapidly.  With this communication, we want to send our thoughts and prayers to the entire Windham Community, and thank you for the season that we were all disappointed to see come to an end.

We also want to provide you with a number of updates.

First, many of you have asked about unredeemed tickets from the 2019-20 season.  Unredeemed ticket vouchers from this season – including Triple Play tickets, ski shops, Costco, lodging partners and other voucher products will be extended for use through December 24, 2020.  Any unused vouchers or tickets may be brought to the tickets and passes counter next season and we will swap for a ticket to be used through 12/24/20.

Some of you have also inquired about retrieving gear and other personal items from 3500 club lockers or other common areas.  At this time all public areas remain closed.  We ask for your understanding and would appreciate limiting any collection of personal gear to emergency situations by contacting Windham Mountain security.

We know that you have far more important things on your mind right now, but beginning Saturday, March 21, 2020, Windham Mountain winter 2020/21 season passes, seasonal programs and add-ons will be available for sale.  We have decided to extend our lowest rates until April 30, 2020.  Please note that no on-site sales of passes and programs will take place this weekend or in the coming days.  We are encouraging you to purchase on-line as the first choice.  We are also providing a simple form with contact information that any guest may fill out and our team will respond to answer questions and help facilitate sales over the phone.

The big news this year is that we have put together a great new season pass option called the Windham Ultra Pass.  It combines unlimited skiing and riding at Windham Mountain with an Ikon Base pass – opening up access to an impressive lineup of approximately 40 additional resorts.  Windham only Double Diamond passes are also available at lower prices than last season.  Please click here to see the complete lineup of season passes, seasonal programs and add-ons.

We will get through this together and are already preparing for an excellent 2020-21 season.  Our best wishes to all of you to stay healthy in these unprecedented times.

Previous Updates: 

3/18/20 8am EST

Windham Mountain Operations Update

Please be advised that all Windham Mountain affiliated businesses, including the ski area, Tavern 23 and the Winwood Inn and Condominiums are currently closed. We will update the public with more information as it becomes available.  Reservations for future lodging stays beginning in May are being taken on-line. Additionally, 2020/21 season passes, programs and add-ons will be available for on-line sale beginning this Saturday, March 21st.  No "in-person" sales will be available.  Additional information regarding these programs will be made available soon.

We thank you for your patience and understanding and very much appreciate your support.

3/14/20 8pm EST

Windham Mountain Operations Update

Due to NY State capacity restrictions, concern over ski area density and volume, and as a result of regional closings of other ski areas, Windham Mountain will institute additional restrictions for our final day of operation, Sunday, March 15, 2020.  For our final day, please be aware of the following:

  • Windham Mountain will operate for existing season passholders and those guests with pre-paid tickets and vouchers only.
  • Prepaid tickets and vouchers include items such as Triple Play tickets, ski shop and lodging vouchers, Costco tickets and on-line tickets from both windhammountain.com and other third-party outlets
  • No lift-tickets will be sold on Sunday. No “walk-up” tickets will be offered.
  • As a reminder: for Sunday, we will offer very limited services and restrictions on chairlift seating capacity will be in place.  Seasons restaurant will not operate, the menu in Mountain Express will be limited, and no lessons, rentals, or demos will be available. Additional changes, including operations in Windham Mountain Sports,  may be put in place as we continue to evaluate the situation.

We apologize for this last-minute change and appreciate your understanding.

March 14, 2020 at 3pm EST

Windham Mountain Operations Update and Message to our Community

With a mixture of gratitude, resolve and concern for the health and welfare of our employees and guests, Windham Mountain will close for the winter season at the end of the day on Sunday, March 15, 2020.  After much deliberation and consultation with industry and community partners regarding the Covid-19 global pandemic, we feel that this is the right thing to do.

For our final day of operation on Sunday, March 15, 2020, we will offer limited services.  Seasons restaurant will not operate, the menu in Mountain Express will be limited, and no lessons, rentals, or demos will be available.

It goes without saying that the health and safety of our community is our number one priority, and in that regard we are honoring any requests to cancel ski school/lesson/rental reservations and we are offering a credit to anyone who has booked lodging with us and has decide to change their plans.

We intend to have staff available and responsive to email and phone communications in the coming days while also keeping community safety at the top of our mind. We also intend to begin offering 2020/21 winter season passes, programs and add-ons on March 21st via windhammountain.com

Thank you for your understanding and support.

Previous Statement from March 12, 2020

Windham Mountain Operations Update and Message to our Community

The health and safety of our community members is and always has been our number one priority at Windham -- never more so than now.  As the situation around the Covid-19 (Coronavirus) continues to evolve at a rapid pace, we have decided to implement measures to ensure your safety.

As you may know, NY State today placed restrictions on large gatherings.  While it is not yet clear whether these guidelines apply to resorts like ours, we have made the decision to implement the following restrictions at Windham Mountain:

  • we will limit indoor gatherings and augment our food and beverage offerings on the patio area
  • we will limit the amount of people in certain areas at one time
  • the Alpine Spa is closed for the remainder of the season
  • the Children’s Learning Center is closed for the remainder of the season
  • the season Passholder party scheduled for this Saturday is canceled

Also, our end of season Town Hall Meeting, including our announcements regarding the 2020/21 season pass and program offerings will no longer be held as a public event. Instead, we will share information via a dial-in conference line. We obviously would love to have as many of our community members participate on the call, but we of course understand that there are far more important issues to focus on right now, and we will be issuing a written announcement next week.  If you do wish to dial in, instructions are provided below.

Finally, we learned earlier today that a Windham Volunteer Ski Patroller who also works as a paramedic came into contact with a patient in his hometown who has now been diagnosed with the COVID-19 virus.  This patroller was on site at Windham Mountain yesterday, on the mountain and indoors in areas of the buildings that are not open to the public. Those areas have been thoroughly cleaned and we are actively monitoring the health of our patroller, who is being tested for the virus.  The patroller went home the same day and is being tested and is following the quarantine guidelines set forth by the CDC.

It goes without saying that the health and safety of our community is our number one priority, and in that regard we are honoring any requests to cancel ski school/lesson/rental reservations and we are offering a credit to anyone who has booked lodging with us and has decide to change their plans.

We will continue to provide updates as we receive any new information.

 

Windham Mountain Town Hall – dial-in instructions
Time: Mar 14, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting
https://zoom.us/j/557125078
Meeting ID: 557 125 078

One tap mobile
+19292056099,,557125078# US (New York)
+16699006833,,557125078# US (San Jose)

Dial by your location
+1 929 205 6099 US (New York)
+1 669 900 6833 US (San Jose)
Meeting ID: 557 125 078

Find your local number: https://zoom.us/u/adkihBLNZl

Previous Statement from 3/10/20:

The health & safety of Windham Mountain guests and employees is our top priority.  We are closely monitoring the Coronavirus (COVID-19) and are taking action based on guidance from public health experts.  In order to maintain a safe environment and address guest concerns, we are taking the following measures:

Everyday Practices

The Facility Maintenance team at Windham Mountain cleans and sanitizes public areas such as the base lodge and cafeteria, rest rooms and surfaces throughout our indoor facilities on a regular basis, and every night after closing, using antibacterial and antiviral disinfectants.  Team members are required to regularly wash hands and maintain clean working areas.

Additional precautions

In response to the coronavirus, we have increased cleaning protocols related to high-touch surfaces such as doorknobs, handrails, keyboards, plumbing fixtures, elevator buttons, counters, tables and chairs, lockers and more.

Alcohol-based hand sanitizers are located throughout the resort at point-of-sale locations for guests and staff.

Team members and guests are asked to stay home and to see a doctor if they feel unwell.

We hope you will visit Windham and enjoy skiing and riding in March.  If you have a reservation at the Winwood Inn and are unable to travel due to Coronavirus, we will waive our usual cancellation policy and apply your deposit to another stay for a comparable visit in the next 12 months.

We will keep you up to date on this important issue, and we look forward to seeing you on the mountain.

Thank you for your ongoing support.

Our Town Hall Meeting on Saturday will be available via telephone for anyone not onsite, below is the call-in information: 

Topic: Windham Mountain Town Hall

Time: Mar 14, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting

https://zoom.us/j/557125078

Meeting ID: 557 125 078

One tap mobile

+19292056099,,557125078# US (New York)

+16699006833,,557125078# US (San Jose)

Dial by your location

+1 929 205 6099 US (New York)

+1 669 900 6833 US (San Jose)

Meeting ID: 557 125 078

Find your local number: https://zoom.us/u/adkihBLNZl